Document Type : Original Article
Authors
- Fatemeh Akhlaghi Rezaei 1
- amirreza salehmoghaddam 2
- Fatemeh Heshmati Nabavi 3
- Hamidreza Behnam Vashani 4
1 Master of Nursing Student majoring in Nursing Management, School of Nursing and Midwifery Mashhad University of Medical Sciences, Mashhad, Iran
2 mums
3 Associate Professor of Nursing, Nursing and Midwifery Evidence-Based Care Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
4 Instructor, Nursing and Midwifery Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
Abstract
Introduction: Conflict is a phenomenon that has positive and negative effects on the performance of individuals and organizations. This study aimed to investigate the effect of implementing a conflict management program on job conflict and nurses' conflict resolution styles.
Methods: This experimental-interventional and before-after study was performed on 60 nurses in the Kamyab Hospital of Mashhad, Iran, in 2020. A conflict management workshop was held for the intervention group for 6 hours. Then, one week after the workshop, two intra-departmental sessions were held. In both intervention and control groups, Dubrin Job Conflict Questionnaires and Thomas-Kilman conflict mode instrument were completed at the beginning, fifteen days, and one month after the end of the inpatient sessions. Data were analyzed using SPSS software version 16.
Results: Fifteen days and one month after the intervention, the mean score of job conflict in the intervention group significantly decreased compared to the control group and before the intervention (p = 0.003, p = 0.008, and p<0.001, respectively). Implementing a conflict management program increased the tendency to use a collaborative style compared to the control group (p = 0.02). Tendency to this style in the intervention group increased fifteen days and one month after the workshop compared to before the course (p <0.001).
Conclusion: Findings showed that the implementation of conflict management programs for nurses leads to a reduction in job conflicts among them. Further studies are suggested to explain the role of conflict management program implementation in the functioning of the health system.
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