Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen

Katebi, Maryam Sadat; Ghalenoei, Mina; Zalbeiki, Samira; Barzegari Esfeden, Zohreh

Document Type : Original Article

Authors

¹ MS.c in Midwifery, Educational Instructor of Nursing and Midwifery , Qaen School of Nursing and Midwifery ,Birjand University of Medical Sciences, Birjand, Iran.

² Instructor of Midwifery , faculty member of Medical Department, Sabzevar University of Medical Sciences, Sabzevar, Iran.

³ S.c Nursing. Student Research Committee, Qaen School of Nursing and Midwifery, Birjand University of Medical Sciences, Birjand, Iran

⁴ MS.c in Environmental Health Engineering, Qaen School of Environmental Health Department, Qaen School of Nursing and Midwifery, Birjand University of Medical Sciences, Birjand, Iran

Abstract

Introduction: Improving the quality of patient care is one of the challenges of the health care delivery system, and the performance of nurses as the largest health care professional group has a significant impact in this regard. The aim of this study was to determine the quality of patient care from the viewpoint of nurses and patients at the Shohada center.
Materials and Methods: This was a descriptive-analytic study in which 63 nurses who were admitted to the study were randomly selected. For each nurse, 3 patients were selected according to available data. Data was collected using standard questionnaire QUALIPAC was collected. The results were analyzed using SPSS version 24 and chi-square, and Pearson’s correlation test.
Results: The mean of quality of care in view of patients and nurses were respectively, psychosocial aspect 61.66 ± 1.46, 80.28 ± 1.66, in physical aspect 57.93 ± 1.43 and 76.15 ± 1.52 and in communitive aspect 57.93 ± 1.43 and 39.19 ± 0.83. There was a significant statistical difference between patients and nurses views in three aspects (P=0.001).Also, there was no significant relationship between the demographic characteristics of the nurses and patients (age, sex, clinical experience, place of residence, etc.) with quality of care (P> 0.005)..
Conclusion: According to the findings of this study, it is suggested that using educational courses for nurses and nursing students, especially communication skills, using the system of encouragement and punishment, as well as continuous controlling and monitoring can be promoted the quality of patient care.

Keywords

Main Subjects

Nursing

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Journal of Sabzevar University of Medical Sciences

Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen

References

References

Volume 28, Issue 3
May and June 2021
Pages 339-346

Quality of patient care from the viewpoint of nurses and patients in the teaching hospitals of Shohadah Qaen

References

References

Volume 28, Issue 3May and June 2021Pages 339-346

Volume 28, Issue 3
May and June 2021
Pages 339-346